Is your CRM strategy and vision aligned with the modern customer? Does your CRM system support the full customer life cycle? Is your organization reaping the benefits of having a modern, forward thinking CRM? Regardless of the answer, there is always room for improvement when it comes to delighting your customers and improving the productivity of all of your customer-facing employees.

Read the full article here – http://blog.sugarcrm.com/2014/11/03/forrester-and-sugarcrm-webinar-on-modern-crm-in-the-age-of-the-customer/

Contact Innovent today to align your CRM System to your customer and your business – 1300 781 681 or info@innoventsoftware.com.au