Knowing what makes your customer tick

To assist businesses in reaching this goal, all customer-facing employees, whether they are in sales, the warehouse, or at the reception desk, need to have a 360-degree view of the customer and have access to as much information as possible to engage with customers on a one-on-one basis. This will enable the customer-facing staff member to answer questions quickly based on previous conversations, previous products bought and recent social media interactions.

http://www.businessspectator.com.au/article/2014/10/10/technology/knowing-what-makes-your-customer-tick

Contact InnoventCRM today to discuss the right CRM solution for your business – 1300 781 661

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