It’s Human

Now, more than ever before, the key to business success – is human. It’s human relationships, insights and connections.

It’s about establishing relationships with clients that far exceed the initial point of contact, and having a deep insight and understanding into their individual needs. It’s about communicating the right message, with the right product or service at precisely the right time.

Meaningful contact and efficiency are not mutually exclusive – SugarCRM enables your company to deliver both.

 

Features

SugarCRM is deployment model agnostic. This means you are in control of how and where your CRM application and data reside. Our CRM software allows for the maximum amount of flexibility for your business. You can choose to run on SugarCRM’s private or public clouds, you can run locally on your existing network, or you can chose to deploy on any of the private or public cloud offerings from vendors such as IBM, Microsoft, Amazon, Rackspace, and many more. You chose the deployment model. You chose the technology stack.
Sell proactively and avoid surprises by knowing what matters to your accounts and contacts, when it matters. Our excellent customer relationship management enables you to know your accounts inside and out with 360-degree customer activity history across the extended selling enterprise. Understand what matters to your clients and when to engage with smarter account intelligence based on cross-channel and social media activity. This ensures that you can use human insight to deliver the right message, to the right person, at the right time.
Target individually by identifying micro-segments of customers and prospects based on real human insight and connections, captured across multiple channels and social networks. We provide CRM consulting to help you deliver highly personalised, relevant messages and offers to these micro-segments for continuous, individualised customer engagement. All information is presented in an easily digestible format.
Thanks to SugarCRM, you can sell anywhere and stay on top of your leads and opportunities, tasks and calendar, meetings and calls — across any mobile device. Move seamlessly between your mobile and desktop app to stay ahead of every deal wherever you are.
Sell on time with real time, personalised access into where every deal is in the pipeline. Customer relationship management enables you to track early indicators and changes impacting your pipeline so you can stay ahead of your forecast, spend time where it counts, and meet your sales targets on time, every time.
CRM helps you sell more by automating your day to day tasks so you can spend more time selling. Automatically drive deal change alerts and discount approvals, route leads and opportunities, and monitor ACCOUNT activity updates and changes based on your business.
Unlike traditional CRM solutions that record your work in monolithic systems only IT controls, Sugar has the flexibility, agility, and ease of use that enables anyone to personalise the platform across different help desk, call center, IT, and community roles so you can work the way you want to: your way. Configure Sugar to FIT your support process to help create customer value through CRM.
Sugar Module Builder® enables you to rapidly build custom objects from scratch or combine existing or custom objects into a brand new application. Thanks to CRM support, you can quickly leverage existing Sugar objects such as Contacts, Accounts, Cases, and Opportunities. CRM will help build a new module or create an unlimited number of custom field and modules to build new apps which inter-operate seamlessly with all Sugar modules and platform tools. Deploy them to any platform: mobile, tablet or desktop.
The SugarCRM Community has developed thousands of extensions, integrations and custom apps for Sugar. Explore 1000+ free and commercial extensions on SugarExchange and SugarForge.To build your own extensions, SugarCRM provides a library of standard APIs for custom integrations — included with all versions of the product for no additional charge.

This efficient customer relationship management even provides the ability to easily extend our APIs, so if you need functionality that isn’t provided natively, it’s simple to add it yourself. And, since Sugar uses open web technologies and open source languages, millions of developers out there to are available to you for CRM support. Finally, if you run some of those hard to integrate systems that do not provide API-level access, thanks to Sugar open-stack architecture it allows full access at the DB-level.

 

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