Have your expectations for what your mobile CRM provides grown dramatically? We hope so. You’re right to expect more than a downsized version of the “classic” desktop experience fits on your phone. AS CRM users continue to execute more of their daily (and nightly) tasks on their phones and tablets, the mobile experience has become about providing access to the information you absolutely need, right when you need it in real-time.

With that in mind, we recently enhanced Sugar Mobile with several new features:

A Redefined User Experience – The new version introduces a redesigned user experience based on customer feedback, with improved navigation and re-ordered tabs and elements. We reduced the number of clicks needed to reach critical CRM data.

Support for Apple Touch ID – Sugar Mobile 5.0 also now supports Apple Touch ID. Touch ID is one of the most secure ways to authenticate users within iOS apps, making the login experience more convenient and user-friendly.

Enterprise Mobile Management (EMM) – Enterprises now have a better, more secure way to distribute and manage the SugarCRM mobile app with EMM support. By using “app wrapping”, Sugar administrators can control who gets access to the SugarCRM Mobile app and when. Sugar Mobile 5.0 also includes the AppConfig standard, which makes it easier for administrators to manage the app using Enterprise Mobile Management (EMM) solutions.

Deep Linking – Deep Linking allows links to be created that push a user directly into a record or page in SugarCRM Mobile. Deep links mean the user can click on a link and it will launch the SugarCRM Mobile app. Deep linking can be used to perform many tasks, including viewing, creating, and editing records.

Sugar Mobile is available for all Sugar Professional, Enterprise and Ultimate customers. It features “offline storage mode” so users can be productive even when they aren’t connected to Wi-Fi. All existing installations of SugarCRM Mobile will be upgraded to Sugar Mobile 5.0 through the phone or tablet’s native upgrade functionality. Alternatively, upgrades can be performed by searching for “SugarCRM Mobile” in the application stores of your device or using the following links:

Google Play Store

Apple App Store

For all your SugarCRM needs contact InnoventCRM today on 02 9279 2333 or info@innoventcrm.com.au

CUPERTINO, CA–(Marketwired – Apr 10, 2017) –  SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most empowering, adaptable and affordable CRM solution on the market, announced today that CRN®, a brand of The Channel Company, has given SugarCRM a 5-Star rating in its 2017 Partner Program Guide. This annual guide is the definitive listing of partner programs from technology vendors that provide products and services through the IT channel. The 5-Star Partner Program Guide rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

To determine the 2017 5-Star ratings, The Channel Company’s research team assessed each vendor’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support and communication.

As a pure-play CRM vendor with an unconventional approach, SugarCRM appeals to solution providers that understand building a better business means choosing to be different. The company’s core partners are CRM mavericks that aren’t afraid to challenge the status quo and leverage the Sugar platform to help their clients build a superior customer experience to enhance their businesses. In 2016, this message helped the SugarCRM partner program grow into an ecosystem capable of closing enterprise-level CRM deals and handling sophisticated global implementations.

“For solution providers, finding the right technology vendors to partner with is crucial to the health of their business, and the vast array of choices can be overwhelming,” said Robert Faletra, CEO of The Channel Company. “Our annual Partner Program Guide and 5-Star ratings help them narrow the field, identifying the most rewarding partner programs and outlining their strengths and benefits.”

“SugarCRM partners understand that selling modern CRM isn’t about pushing more and more unnecessary features that fall outside of core CRM to their customer base. Rather, it’s about helping businesses and employees create meaningful and valuable relationships built around topics that matter to everybody involved,” said Patrick Pahl, vice president of partnerships at SugarCRM. “SugarCRM is honored to be recognized by CRN once again with a 5-star rating in their Partner Program Guide. It validates our channel program and the 200+ partners who have chosen to join us.”

The 2017 Partner Program Guide will be featured in the April issue of CRN and online at www.CRN.com/ppg

If you’re spearheading a new CRM project within your organization, it’s important to remember you are not on an island. Your colleagues, presented the right amount of information, will likely be interested as well because everyone has something to gain from it.

In fact, “selling” project internally is critically important. If you don’t do this your whole CRM initiative will face an uphill battle right from the beginning.

There are some tried and tested outcomes that you can aim for when you first get started with a new CRM platform. It always helps to see see fast and tangible results to help get your CRM off to a great start.

These goals are designed to get a number of departments involved and motivated early on in the process, and they form a backbone to develop an organization-wide CRM strategy.

1) Help Sales to acquire new customers

New customers are something that no business would turn down. CRM is great for shaping sales behavior – giving salespeople tools, processes and information to boost their performance and win rate.

CRM helps salespeople prioritize opportunities and think smarter about working their pipelines – it’s about using a qualification process. Simple and effective!

2) Help Account Management  boost revenue with customers

One of the most important things you can do with CRM is more deeply understand your customers so you can better anticipate and serve their needs.

Getting account management features set-up from the start brings customer information together in a digestible way so you can profile customers and help account managers plan their cross-sell / up-sell activities.

3) Help Marketing to engage more effectively

CRM helps you understand your audiences and engage with them meaningfully. It can also measure the effectiveness of your marketing campaigns so you can do more of what works and less of what doesn’t.

By measuring marketing effectiveness, CRM can form a closed-loop system that lets you track responses and attribute leads to specific campaigns – even when engaging offline.

4) Enable effective, efficient customer service

Streamlining customer service and giving agents better support reduces costs and boosts customer satisfaction.

Customer service reps can can tackle inquiries quickly and independently when they’re supported with the right tools, workflows and information in CRM.

5) Provide business intelligence that lets everyone act on fast

Practically everyone in an organization benefits from being able to monitor and measure performance. CRM helps you keep an eye on anything that’s meaningful, from headline figures to granular detail.

By setting up dashboards looking at leading indicators and how they affect outcome goals, helps you improve as an organization.

Contact InnoventCRM today for all your CRM needs – 1300 781 681 or info@innoventcrm.com.au

SugarCRM has hired a robot to help it answer the most pressing question in the CRM industry: “Is this the year of artificial intelligence or not?”

Over the past year, SugarCRM has fallen on both sides of the argument in press interviews, contributed articles and company blog posts. Enter SB17, (SugarBot17) which will work with the company’s leadership, industry analysts and a secret cabal of world-renowned science-fiction writers to help determine if AI is real or not. SB17 was previously employed by Epicom, a SugarCRM Elite Partner, that developed the robot as a Slack integration tool that retrieves information from Sugar. SB17 has since made claims to now be alive like its predecessor, Number 5. These claims have subsequently been validated by third-party experts.

“We are thrilled to add SB17 to the SugarCRM team,” said Larry Augustin, CEO of SugarCRM. “Artificial intelligence is all the rage right now, but I’m planning to rely on the remarkable intuition and intelligence of this robot to help us determine if there is something to this hype.”

On the one hand, the handful of companies that are truly capable of developing AI finally have large enough datasets to go along with enough computing power and resources to push AI-related technologies into the mainstream. However, in spite of the promise of the technology, the argument can be made that users will determine if AI truly takes hold in the CRM space. People still like talking to other people, and they are better at it than any intelligent digital assistant is (despite vehement claims to the contrary by SB17).

SB17 will start at SugarCRM on April 1 and report to SugarCRM Chief Product Officer Rich Green. Though, in an interview, SB17 stated that Rich Green would be reporting to him.

Sales have always been about building relationships and adding value. Sales acceleration and automation tools truly help streamline selling activities, but nothing will replace the impact of authentic interaction and building trust over time.

This is why sales organizations must always seek to level up their connection with prospects, leads, and customers. Letting them know they’re valued should be top of mind in all interactions with sales reps.

To keep this chain of value-giving rolling beyond the initial call, a way to level up meaningful conversations and continuously add value is by taking down detailed notes.

This is key especially when you’re working with larger accounts in B2B sales that would require multiple touches before getting to the closing stage. Coordinating efforts to build trust and add value can only be done if call notes are accessible to everyone, keeping the team on the same page.
Value of note-taking in sales

Sure, sales reps might say that they are able to retain all important details from calls and diligent note-taking is another blocker that hastens their process. However, looking at note-taking as an insignificant activity puts your team in threat of dropping potentially long-term clients and larger deals which would need multiple follow-ups — and follow-ups are where these notes shine.

Any sales rep who knows that phone conversations trump other channels of communication will attest that in order to warm up calls, you need to have at least some information from the prior call, even if it was brief. A single piece of information–even the prospect’s previous comment about the weather–can change the mood of a call, impacting its outcome.

Important notes to take:

• Actionable follow-ups
• Changes in the lead’s contact record
• Key pieces of contextual information
• Feedback on product, sales, or customer support

Connect Sugar to your phone system for better call notes

Updating entries on Sugar can be drastically improved by bridging the gap between your phone and your computer. Computer-telephony integration tools like Tenfold connect SugarCRM to any existing phone system you might have, allowing you to take call notes right on a floating UI (screen pop) that appears each time there’s an outbound or inbound call.
A lot of information often falls through when a rep has to transfer notes to the CRM because they manually took them down on Notepad or TextEdit, not to mention the lost time spent on manual data entry. CTI solutions automatically log call data on Sugar and also allow reps to not have to pull up a separate application when a call comes in or is made.

To see how a solution like Tenfold can help you take better notes among other benefits, you mayschedule a free demo with us.

Final thoughts

The importance of note-taking in driving the sales process cannot be overstated. As a tool to make it happen, CTIs let your team leverage the details and efficiencies of saving all prospect and customer information combined with the strategic change of ensuring the whole team is up to date on the status of a deal. Taking notes and doing it efficiently at scale will turn more prospects into customers.

Overview

Manufacturing industry has witnessed a dramatic transformation over the years. Previously, a manufacturing company responded to whatever a customer required.   It has now evolved and become more customer centric. Instead of waiting for the customers to tell them what they need, companies are now forecasting what will be in demand in the coming months and making use of techniques like lean production and automation to meet that demand. In these dynamic times, the role of Customer Relationship Management (CRM) has never been more important. Here we list five reasons how a CRM with the quintessential manufacturing features can add value by creating a leaner organization that anticipates customer demand and meets it quickly and efficiently.

1-Accurate Demand Forecasting
This feature is extremely useful for firms operating in fast-changing industries such as high-tech, electronics, retail etc. The right CRM solution can help manufacturers cut the time required to develop a product from the concept phase to market delivery by enabling more accurate demand forecasting along with improved production information. By adapting faster and acting smarter, companies can get products to market before their competitors and gain competitive edge.

2- Improve Product Quality

To stay in business, a manufacturing company has to keep producing high quality products consistently and efficiently. Faulty or defective products will not only tarnish the brand image but also result in unhappy and unsatisfied customers, leading to reduction in sales and revenue. With a CRM in place, a company can gather and analyze data from multiple sources and figure out process errors in real-time that contribute to product defects.

3- Intelligent Supply Chain
Failing to simplify and optimize business operations can result in overly-complex and costly implementations which can have a detrimental effect on the company’s desired ROI. Deploying a CRM can give manufacturers detailed and useful insights about operations, inventory management, order processing, warehousing and distribution chains. Having an intelligent supply chain can deliver phenomenal results as it empowers firms to manage production schedules, maintain materials supply and move products quickly from site of production to the market.

4- Enrich Customer Relationships
Safe delivery of a product and after sales service are as important for a manufacturing company as closing a new deal. A CRM system will help keep track of any warranty, repair, or service issues and manage day to day questions, inquiries and service calls. This will result in fewer delays and penalties and more follow on sales.

5-Win More Business
CRM software is a valuable marketing tool to gain followers and customers.  It enables marketing and selling departments to make detailed reports taking into consideration customers’ behavior. It lets the customer support staff help the customer immediately and provides valuable insights that help improve product quality and operation processes over time. This streamlines business operations, lowers costs and increases profits.

We’re Here to Help!

Still not sure whether your manufacturing firm needs a CRM? Contact us to get a free consultation session and find out how we can provide you with the optimal CRM solution.

Marketing teams are charged with building extraordinary relationships with customers. With this much responsibility, it makes sense for the marketing department to become power users of CRM. However, many marketers view CRM as a tool for sales or customer service and may struggle to see how it can become a critical tool that helps them do their jobs better.

Recently, I had the chance to sit-down and talk with Clint Oram, SugarCRM’s co-founder, CMO, and frequent contributor to this blog to discuss how marketers can best use CRM.

Q: What’s one opportunity for using CRM that marketers often overlook, but has the potential for making a significant positive impact?

A: CRM can, and should, be tightly integrated with top-of-funnel marketing tools like marketing automation and the website. Building on that, CRM is the starting place for segmenting your customer base for install base campaigns. Rather than just blindly running marketing campaigns to your entire database, segmenting your customers and prospects by size, geography and industry helps you be more strategic and efficient. For instance, you will want to run a financial services campaign in New York and a manufacturing campaign in Detroit. CRM helps you do that.

Q: What about challenges with CRM tools? What’s the most common challenge you come across and how can marketers get past it?

A: For marketers, CRM user adoption is a challenge. Marketers are smart people, and unlike our friends in sales, there isn’t quite the same mandate to use CRM from management. So, if the CRM doesn’t provide an easy user experience that makes their job simpler, marketing folks just won’t use it. As an organization, it’s on your CRM selection team to not forget about their users when they select and deploy a new system. At SugarCRM, we have some wonderful examples of customers setting up creative onboarding programs to make sure employees are comfortable and understand all the benefits of the CRM.

Q: Marketers can use CRM tools to support initiatives across the customer lifecycle—from generating awareness to maintaining loyalty. Where are marketers currently under utilizing CRM tools? And what can marketers expect from increasing its use in that area?

A: Building loyalty by running marketing programs for current customers is underutilized in many companies. All the data tells us retaining and expanding relationships with current customers is much more cost-effective than turning leads into new customers. Marketing teams should ask themselves, “What else can we do to build loyalty, turn our current customers into advocates and offer additional products to increase revenue within the current customer base?”

Q: There’s no escaping customer experience as a hot topic today. Marketers can use CRM to enhance many aspects of CX; some areas more than others. Where should marketers focus their use of CRM technology to make the biggest positive impact on CX?

A: Here’s why the customer experience is so important today: with a few exceptions, different companies in the same industry usually offer just a variation of the same services or products. And every one of those competitors are just a simple Google search away from each other.  How you win customers is now based on how you treat customers as much, or more than, as what you sell.

That means the need for an exceptional, and unique, customer experience is more critical than ever before.  Think about it, I’ve stayed in many business class hotels all over the world. There are some minor differences, but they all offer a comfy king-sized bed and a bathroom. The list goes on: airlines, rental cars, even Uber vs Lyft. How do you differentiate yourself when you offer similar goods or services as your direct competitors?

The answer is your customer experience. The companies that win in this era of empowered and intelligent customers win because they create better relationships with their customers. That makes sense, but a natural follow-up question (and the key question to this whole blog post) is: How can you create a better customer experience when you are using the same, uninspired CRM system as your competitors?

Q: Let’s get into the weeds a bit. One benefit of a CRM tool or platform is the efficiencies it can bring to marketing and related processes. Where do you see marketers stumbling here? Where are they getting it right that others can learn from?

A: Automation does bring a lot of efficiencies to marketing. But, to me, the key is building processes that match the way you work – not the other way around. I see too many examples of marketing teams running their campaigns based on what the technology can do. It should be the other way around. A flexible CRM tool adapts to your unique business; you don’t adapt to it. With our advanced workflow capabilities in the Sugar platform, we’ve made it so anyone can redesign and deploy these business processes with a visual design interface. Our advanced Workflow can also be integrated with external systems

Q: Let’s wrap with a look forward. What’s coming up that you’re excited about in two areas: in the market in general—perhaps a trend or tool; and within SugarCRM—any new features or upcoming upgrades?

A: Artificial intelligence is hot right now; you may have heard. There is a lot of noise about AI, and quite frankly the technology industry has overhyped it a bit. We won’t wake up one day and be in era of artificial intelligence. Instead, it will slowly creep into the marketing industry just like most other technologies.

I will say this, adding cognitive intelligence will free up CRM users from tasks like searching for and organizing data things that machines are better at than humans. This will allow humans to focus on what they are best at, which is communicating with other humans. Marketing people, in general, are creative people and they are going to love when AI frees them from the tasks they don’t like, and allows them to unleash their creativity.

Along those lines, look for some really interesting announcements from SugarCRM related to our Sugar Intelligence service. We’ve heard all the AI hype, but we think we are building things the right way in a way the market will accept.

Last week, a survey by a company out of the UK came back with an interesting headline, “Only 17% of customer relationship managers believe their CRM is generating revenue.”

Hmmm…really? Though those results surprise me, the data is based on a poll of 500 CRM managers. As they say, “you can’t argue with the people.” So, for the 83% who are struggling to understand how to generate revenue from their CRM. Here are five ways a sound CRM investment drives revenue:

CRM increases sales rep productivity – Some industry data suggests salespeople spend only one-third of their time actually selling. The rest is spent on administrative work like qualifying leads, and data entry. CRM will streamline and cut down that time, so reps can spend more time selling. The more time selling, the faster deals can close.

CRM help reps prioritize – If configured correctly, CRM helps reps prioritize their time by focusing on the deals that are more likely to close so they don’t chase low percentage opportunities.

CRM helps with retention – By making sure customer service professionals have access to the CRM to review the details about the customer’s journey with your company including, purchase history and account status, your customers will be less frustrated and less likely to leave. Customers that feel like they are a priority lead to upsell opportunities and solid growth.

Integrated marketing and sales activities – A modern CRM allows not only the sales team, but also the marketing team to stay plugged into leads at every stage in the process. This enables marketing to be part of the sales cycle and helps prevent leads from falling through the cracks.

Automating post-sales processes – By using your CRM to automate and speed up everything that happens after the contract is signed, activities like user onboarding and the billing process, improves time to revenue and increases available cash flow for an organization.

If you are not seeing revenue from your CRM, you should ask yourself: 1) are my daily users getting the most out of our CRM 2) is it tailored my specific business processes 3) am I partnering with the correct vendor who cares about my business success and considers me a priority?

For all your CRM needs contact InnoventCRM today on 1300 781 681 or info@innoventcrm.com.au

Well, 2016 will be a tough act to follow. With all the twists and turns of a Hollywood blockbuster, it was a year no one is going to forget in a hurry. But let’s not dwell on the past. At this time of year it’s de rigueur to roll out the dusty crystal ball and predict what the coming weeks and months will bring. What’s going to change? What will remain the same? Who will be the heroes? Who will be the villains?

I work in Silicon Valley, so please excuse my bias, but what I’m most excited about this year is seeing how the tech industry will change and continue to enhance the customer experience. The last few years have seen the rise of the Empowered Customer, and 2016 continued to blaze a trail for the informed, powerful customer with endless choice at their fingertips.

Prioritizing the customer experience has moved from a ‘nice to have’ to an essential component of business’ strategy. When research by Gartner reveals that 89% of organizations now expect to compete solely on this, you know you need to take it seriously.

The robots are coming (or not)

So, looking ahead, what’s going to be new this year? Whatever you may have heard, 2017 is not going to be the year when AI (Artificial Intelligence) completely revolutionizes customer experience and management. There. I’ve said it.

While some tech companies have been loudly talking up the AI capabilities within their Customer Relationship Management (CRM) platforms, there’s a danger that people are getting ahead of themselves. That’s not to say that AI isn’t coming; it is and soon, maybe even as a little as a year down the line, AI within CRM is going to be something to get very excited about.

And that’s the reason why AI grabs the headlines: it’s an exciting area. But tech is nothing if it has no purpose. At the heart of all customer-facing businesses is (or should be) the customer. The question should always be asked: how can we use technology to make people’s everyday lives quicker, more efficient, and streamlined?

At SugarCRM, we’re investing big in AI technology and you can bet that when we launch this new offering we’re going to be shouting as loudly as anybody about the huge leap forward that it will be.

Innovation is undoubtedly fantastic and it’s really quite amazing what has been achieved in the last decade alone, but the bottom line is people still like to talk to people. For all the talk of AI, it’s still going to be the case that people are the most important part of any customer management experience. This will be true in 2017 and I am convinced it will be true in 2067.

Predicting and pre-empting

Predictive analytics is another area which we’ll see increasingly come to the forefront this year. It will give sophistication to systems that will feel both innovative and entirely logical. CRM will no longer be about data entry and simple deal tracking; instead companies will be able to anticipate customer trends with increased accuracy by finding patterns in the vast sea of customer data they are now collecting. As a result, this will in turn give a huge opportunity for businesses to give better service. And that’s what it’s all about.

Imagine a system that tracks communication patterns between a company and its customers, segmenting those customers by personality types, and suggests the time of day and the tone of message to send to each individual customer. Even better, imagine a customer sending a complaint to your company’s billing department and the system alerts the appropriate sales rep with the right email already written and staged for sending out. This level of highly personalized service is what predictive analytics will bring to the customer experience in the future.

The rise of mobile

What we can predict with certainty is that this year mobile will continue to assert its place as an entirely feasible alternative to office-based working. The modern work environment has broken free of desks, buildings and commutes. The flexibility that smart phones, tablets, laptops and, of course, ubiquitous connectivity offer means employees can now work anywhere, at any time.

I’d expect that most business professionals will be dividing more of their time over a wider range of multiple locations; a flexibility that, deployed intelligently and supported by their employer’s technology, could have significant benefits for the customers they serve.

The image of empty offices as remote workers sit in cafes with their laptops, matched with intelligent software that learns and decides without the need for intervention, could suggest that this will be the year in which the human dimension of business becomes extinct.

Nothing could be further from the truth. Human to human interaction will never be completely replaced by machines. Yes, machines will help automate repetitive or low value tasks. But overall they will increase human productivity and increase the value of personal interaction.

Take the case of the Automatic Teller Machine (ATM) in banking. The first ATMs were introduced in 1969. Since then, the number of (human) bank tellers has grown, and continues to grow. Research by James Bessen, Lecturer in Law at the Boston University School of Law, shows that the number of ATMs in the US stood at just over 400,000 in 2010, compared to nearly 600,000 bank assistants.

As it did with bank tellers, automation will enable more businesses to provide higher levels of personal touch instead of decreasing the need for human interaction.

I hope this year businesses remember that customers are human, and technology should enhance the experience they offer, not replace it. Hold tight – it’s going to be a big year.

You’re hearing a different tone from SugarCRM these days. It’s about being the CRM disruptor.

We’ve always seen ourselves as the outlier in a field of mundane Customer Relationship Management providers, many who sell CRM as a small part of a business application suite. Frankly, we like it that way because we want to only focus on CRM.

From our inception, when we launched an ambitious startup to provide cost-effective CRM that transforms businesses, we have looked for ways to make SugarCRM stand tall above the crowd. We pioneered open source CRM. We gave customers our source code to let them know no limits. We provided options for on-premise, private cloud or public cloud. We added mobile functionality without the crazy hidden charges imposed by other CRM providers. We continue to add functionality through new alliances with other vendors, such as our Customer Journey Plug-in from AddOptify, Relationship Analytics for Sugar from TrustSphere and the Gmail Plug-In from Collabspot.

And we know from our customer feedback that we are a dependable source of business transformation in this era of disruption. So call us the disruptor, the challenger, the maverick any of the terms are correct. Because we are the only exclusively CRM company leading the way through this thicket of digital transformation.

In this time of unbelievable change in business models around the world, SugarCRM helps tomorrow’s leaders agents of change like yourself who are embracing CRM technology to create a differentiated customer experience — tear down the status quo and engage with customers in unique and compelling ways via digital channels.

We have so many maverick stories about companies driving change, but here is a snapshot:

A leading global financial services firm: the conservative bankers had multiple existing CRMs already deployed in the bank from which to choose. They wanted a platform to provide high-touch, concierge service for their wealthiest clients. They chose Sugar because they needed not just the most flexible CRM platform, but the concierge CRM service that only we were ready to provide.

CitySprint: the largest same-day courier company in the United Kingdom uses Sugar to up-end its 20-year business model and thrive among disruptive competitors like Amazon. By leveraging Sugar as the core of customer information and processes, CitySprint has transformed itself into the leading UK logistics services provider as well as the household courier brand its always been.

Cells4Life: This leading repository for stem cell tissue leveraged Sugar to build a revolutionary laboratory management system because it didn’t like the inflexible, out-of-the box CRM packages in the laboratory industry.

They close Sugar as the CRM platform to build an entirely new customer experience around.

We’ll be telling other stories about disruption this year, and introducing you to some of the people customers and Sugar staff — who are plotting new ways to engage with customers.

Throughout the year, we will continue to share how Sugar is the best CRM platform for digital transformation and how Sugar champions are true CRM Mavericks.

Be a CRM Maverick yourself. Challenge the CRM status quo. I look forward to having you join us on this journey.

Contact InnoventCRM today on 1300 781 681 or info@innoventcrm.com.au