Category Archives: Uncategorized

SugarCRM: localisation an opportunity going begging for the channel

New SugarCRM regional vice-president, Wayne Goss, believes that CRM will come to define 2015 as more businesses look at customer relationship management as a vital component of their sales offering.

Goss said his company has been pulling customers from key rivals such as Oracle, SAP, Microsoft and Salesforce – most of which don’t have localised Cloud-based offerings.

As such, SugarCRM has seen 37 per cent growth in 2014 across APAC, and 28.4 per cent in A/NZ. While the company works on expanding into China and Japan, the last 10 years of operation in A/NZ, means that it still accounts for 60 per cent of APAC’s business – through companies such as Yellow Pages and Assure Quality in New Zealand, and the Department of Primary Industries, Macquarie University and AdShel in Australia.

Contact Innovent today SugarCRM Platinum Partners on 1300 781 681 or info@innoventsoftware.com.au

Read the full article here http://www.arnnet.com.au/article/562231/sugarcrm-localisation-an-opportunity-going-begging-channel/

Innovent Awarded Platinum SugarCRM Partnership in Australia & New Zealand

Innovent is please to announce that we are now Platinum Partners with SugarCRM in Australia & New Zealand.

Innovent are market leads in CRM solutions for SME’s in Australia & New Zealand. Our SugarCRM Fast Start package gets you up and using SugarCRM in under 4 weeks, with initial business customisation and work flows established, together with your staff being mentored and trained to guarantee implementation success. You can depend on Innovent for your ongoing support, customisation and training needs from day 1.

Using SugarCRM in our own business allows our entire team to stay current with their skills and ensure you are kept up to date with new features, tips and tricks to allow greater ROI for your specific business needs

Our dedicated team in Sydney and the Philippines have extensive business experience working with over 450 unique businesses in the past 12 years. Having partnerships with the likes of Microsoft, MYOB, Xero & Saasu for years, we can also assist with all your SugarCRM integration needs which drive greater efficiency for your business.

More About Innovent:

Staff: 13

Vertical Focus:

  • Product based businesses
  • Service businesses

Integration Specialties:

  • MYOB
  • Xero
  • Unleashed
  • IP Phone systems
  • BigCommerce
  • Mailchimp
  • Sugachimp
  • Collabspot

Contact Innovent today for all your CRM needs on 1300 781 681

Business in the Social Era: Every Employee Must Be “@Customer Expert”

Think you know who in your organization is part of your customer service team? Think again. The fact is that almost every employee is potentially customer facing in today’s social era, compliments of Twitter, LinkedIn and Facebook, to name a few.

Read the full article here – http://blog.sugarcrm.com/2014/10/30/business-in-the-social-era-every-employee-must-be-customer-expert/

Looking for a CRM system for your customer facing business? Contact Innovent today on 1300 781 681

CRM DESIGNED WITH THE INDIVIDUAL IN MIND

Sugar UX™ fuses the seamless simplicity, mobility, and social aspects of a consumer app with the business process optimization of conventional CRM.

  • Simplified contextual information at-a-glance
  • Powerful activity streams for effective collaboration
  • Innovative apps that bring the power of Sugar to your favorite mobile device

http://www.sugarcrm.com/demo/whats-new-sugar?utm_source=google&utm_medium=textad&utm_campaign=CONTENT_AU_RMKT_ALL_Visitors_Display&gclid=CPWDooSlrcICFdcRvQodS74Acg

Contact Innovent your SugarCRM experts today for a free demo of the latest from SugarCRM – 1300 781 681

Hybrid cloud gives both privacy and performance: SugarCRM

For the first time, enterprises have drawn their attention to deploying technology strategies in the front office, and one aspect that they are focusing on is customer relationship management (CRM), according Clint Oram, co-founder and CTO of SugarCRM.

Read the full article – http://www.zdnet.com/hybrid-cloud-gives-both-privacy-and-performance-sugarcrm-7000035992/

For all your SugarCRM deployment, consulting & training needs contact Innovent today on 1300 781 681 or info@innoventsoftware.com.au

10 (11) TIPS FOR ATTRACTING AND RETAINING GOOD PEOPLE

HR is often seen as dealing with “warm and fuzzy” issues that lack a tangible link to revenue generation. And in small business, revenue-generating activities are the primary focus.

The trouble is that “warm and fuzzy” issues can become “hard and nasty” if you ignore them, so a proactive approach to HR is essential for small business owners.

At Innovent we also believe the right business systems and processes retain good staff! If you like coming to work and using smart business tools you are also more likely to retain your staff

Read more about this article here http://www.nomorepractice.com.au/13681/affinia-blog-10-tips-for-attracting-and-retaining-good-people

Contact Innovent for all your smart business software needs today on 1300 781 681 or info@innoventsoftware.com.au

Knowing what makes your customer tick

To assist businesses in reaching this goal, all customer-facing employees, whether they are in sales, the warehouse, or at the reception desk, need to have a 360-degree view of the customer and have access to as much information as possible to engage with customers on a one-on-one basis. This will enable the customer-facing staff member to answer questions quickly based on previous conversations, previous products bought and recent social media interactions.

http://www.businessspectator.com.au/article/2014/10/10/technology/knowing-what-makes-your-customer-tick

Contact InnoventCRM today to discuss the right CRM solution for your business – 1300 781 661