Manufacturing companies have a reputation of using customer relationship management (CRM) systems for the bare minimum; essentially as ‘systems of record’ for prospects and customers. However, as customers are now more connected, more informed and have more options, companies must rethink their CRM strategy, processes and software.

For example, customers are now more active in requesting ethically-sourced products and want to understand the full lifecycle of the products they believe are right for them. And they’re sharing their findings with others and entire online communities in social networks and Internet forums.

To meet these customers where they congregate, CRM software systems have evolved to include social CRM tools which leverage social listening and collaboration apps to better identify and engage social patients where they communicate.

At InnoventCRM we believe “every connection counts”. It’s human relationships, insights & connections. Contact InnoventCRM today so we can inform you and demonstrate the best CRM system for your business.

Call us on 1300 781 681
To read the complete article follow this link: http://www.manmonthly.com.au/features/five-technology-trends-manufacturers-can-t-ignore

US CRM-focussed web site CRM Simplified is very bullish about 2015, saying it will be a dynamic year for CRM, will present many challenges, and therefore many opportunities. It has identified “five important trends to keep in mind,” but it seems to see these trends more as threats than opportunities. It offers “some creative ways to overcome them.”

At InnoventCRM we keep it human and keep it simple for your business. We know how to make every connection count and show you the right CRM solution for your business.

Contact us today on 1300 781 681 for more information on our CRM services

To read the full article, following this link: http://www.whatech.com/hosted-contact-centre/news/47179-pre503-what-will-crm-look-like-in-2015

The idea is that instead of just inputting data, users like salespeople will get help as they go about their day

“I describe it as we have evolved from an open source company that happened to do CRM, to a CRM company that happened to do open source, to now just a CRM company,” said SugarCRM CTO and co-founder Clint Oram, during an interview at the Cebit trade show in Hanover, Germany.

That technology will help SugarCRM take one step closer its vision of having a CRM system that can tell users something they didn’t already know and help them with what to do next.

“The history of failed CRM implementations is that they don’t actually help the salespeople sell, whereas this is very much about that and help them focus on the right customers,” Oram said.

For the best SugarCRM partner on the east coast of Australia contact Innovent today on 1300 781 681 or info@innoventsoftware.com.au

Read the full article here – http://www.computerworld.com/article/2898808/with-mobile-on-its-mind-sugarcrm-looks-to-expand.html

A strong channel, acquisitions of new customers, and growth experienced by existing customers drove the company’s hike in the Asia-Pacific Japan region during 2014.

SugarCRM may be competing against big names such as Salesforce, but the open-source customer relationship management (CRM) software supplier has already seen significant growth, particularly in the Asia-Pacific Japan region.

During the 2014 full year, SugarCRM reported that Asia-Pacific Japan was the company’s top-performing region, experiencing a 52 percent year-on-year growth. This is up from November last year, when the company reported that it was already seeing a 37% year on year growth.

Contact InnoventCRM today to help guide you through the maze of CRM choices on the market. We like keeping it personal – understanding your business, your people and translating that into a CRM that works for you.

Phone 1300 781 681 or info@innoventsoftware.com.au

To read the full article: – http://www.zdnet.com/article/sugarcrm-growth-surges-by-52-percent-in-asia-pacific-japan/

Key Talent and Mobile Personal Assistant Technologies from Stitch Will Enhance Sugar, the Leading Enterprise CRM for the Individual

CUPERTINO, Calif. – March 9, 2015 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, announced today it has acquired the intellectual property rights and other assets of Stitch, leading developer of personal assistant technologies that enhance productivity for mobile users.

San Francisco-based Stitch has developed technologies that improve individual productivity by making personalized recommendations to users based on integrated analysis of data in email, calendar and customer relationship management (CRM) systems. Stitch replicates the functions of a real-life assistant by learning how people interact and making timely, relevant suggestions – through an intuitive mobile app — that can improve customer experiences.

Future releases of Sugar will be enhanced with Stitch capabilities, widening the application’s already impressive lead in mobile innovation. SugarCRM is also pleased to have strengthened its development team with top-notch mobile engineering talent from Stitch. Four Stitch engineers won the $250,000 grand prize for a mobile app entered in Salesforce.com’s hackathon competition last fall.

“We’ve made Sugar an indispensable tool for customer-facing employees,” said Larry Augustin, SugarCRM CEO. “Sugar gives them the right information, when they need it, even before they ask. Incorporating Stitch will make Sugar an even smarter, better-informed customer relationship management system, and put information at mobile users’ fingertips no matter where they are.”

“We’re very excited to be part of the SugarCRM family,” said Jason McDowall, co-founder and head of product at Stitch. “We’re proud of the work we’ve done, applying intelligence at the intersection of CRM, email and calendar data to make people more productive. We share the same vision as SugarCRM, and by combining our teams, we’re uniquely positioned to help shape the future of customer relationship management.”

For all your SugarCRM consulting needs, contact Innovent today on 1300 781 681 or info@innoventsoftware.com.au

Exceptional Business Growth, Continued Success of Enterprise Strategy and Notable Global Partnerships Contributed to Last Year’s Success

InnoventCRM has contributed to this APAC SugarCRM success with an increase of 300% from the 2013 year in our SugarCRM client’s. For all your SugarCRM needs contact us today on 1300 781 681 or info@innoventsoftware.com.au

CUPERTINO, Calif. – March 3, 2015 – SugarCRM Inc., the company that enables businesses to create extraordinary customer relationships with the most innovative and affordable CRM solution in the market, announced today it has closed a standout 2014. The year was marked by very strong domestic and global growth, continued success of the company’s enterprise strategy, business growth in key verticals worldwide, and partnerships with some of the world’s leading resellers. Together, these accomplishments position SugarCRM for continued success in 2015 and beyond.

Focus on Enterprise Market Drives Growth

“In 2014 we saw very strong market validation of our enterprise strategy, which continues to drive dramatic growth in domestic and international markets,” said Larry Augustin, SugarCRM CEO. “In the fourth quarter of 2014, we saw our average deal size grow by 97 percent over the fourth quarter of 2013, and for the year we achieved 55 percent year-over-year growth in annual recurring revenue in accounts greater than $100,000 a year.”

Key Enterprise Verticals Drive Global Success

SugarCRM continues to build its strong international presence, with 54 percent of annual recurring revenue (ARR) coming from outside the United States. Global success in several key verticals highlighted enterprise traction. Major SugarCRM customers in transportation and logistics include:

• CitySprint: The United Kingdom’s leading same-day courier and logistics service
• La Poste Courrier: A unit of Le Groupe La Poste, France’s leading employer after the French government, with 2013 revenue of €22 billion
• Nova Poshta: The Ukraine’s pioneer in express delivery with more than 1,000 branches

Manufacturing and industrials also highlighted 2014 enterprise traction globally with customers such as:

• HTC Taiwan: Global manufacturer of smartphones and tablets, including the Google Nexus 9, with 2013 revenue of more than NT$203 billion
• SMC: The global leader in pneumatic and electric automation equipment
• Bray International: Leading manufacturer of valves for the global flow control market, with operations in more than 40 countries

Financial services and insurance continued to grow globally in 2014 with new enterprise customers in that vertical, including:

• Mazars UK: One of Europe’s largest accounting firms and the eighth largest U.K. partnership by audit fees
• Seguros Monterrey New York Life: A leading provider of insurance and financial products in Mexico

Dramatic Business Acceleration in Latin America

SugarCRM’s business in Latin America led impressive growth outside the United States with 2014 ARR, up 79 percent over 2013. Joining SugarCRM to build the Latin American business in 2014 were Enrique Perezyera and Ali Hamid Yahya Karim. Prior to joining SugarCRM, Perezyera spent nearly nine years at Salesforce.com where he served as president of Latin America and Caribbean and built the regional office from scratch into a multi-hundred million-dollar business. Hamid held senior sales leadership roles prior to SugarCRM, including president and managing director, Mexico and Central America at SAP, and vice president Latin America at Siebel.

Global Alliances Extend Reach Into New Markets

SugarCRM forged a number of strategic alliances with new global partners in 2014, while realizing significant payoffs from existing partnerships. In October 2014, SugarCRM announced a partnership with T-Systems, whereby T-Systems deploys Sugar from its highly secure data centers and resells the cloud-based CRM solution and services to enterprise customers. This enables greater localization of data for security and data ownership issues arising in the Germany/Austria/Switzerland (DACH) region and in regulated industries.

ABOUT SUGARCRM

SugarCRM enables businesses to create extraordinary customer relationships with the most innovative and affordable customer relationship management (CRM) solution on the market. By placing the individual at the center of its solution, SugarCRM is putting the “i” in CRM and empowering people at all levels of an organization to better understand and engage with customers. Based in Silicon Valley, SugarCRM is backed by Goldman Sachs, Draper Fisher Jurvetson, NEA and Walden International. More than 1.5M individuals in over 120 countries rely on SugarCRM. To learn more visit SugarCRM.com or follow @SugarCRM.

At Innovent we believe in taking your CRM system to the next level with Marketing Automation. What does that mean? Marketing Automation comes in varying levels of complexity but the essence for us is driving more traffic to your business via website campaign’s, social media and more. At the same time capturing details of all those who have been onto your site and building a database inside your CRM of all these prospects “automatically” via your Marketing Automation software like Inbox 25.

SugarCRM and Inbox25 have worked together for a number of years to make a seamless Marketing Automation solution for Australian businesses.

Contact Innovent today for more information on 1300 781 681 or info@innoventsoftware.com.au

The INBOX25 Module for SugarCRM goes further, faster and deeper than any other platform on the market. To help prove it, we made a list of the top 63 examples of how we make SugarCRM sweet. Enjoy!

For more specific information on Inbox25 & SugarCRM visit http://www.inbox25.com/

As today’s marketplace becomes more and more competitive, it becomes harder and harder to compete based on the old standards: price and product features. Customers today simply have more choices, and are more knowledgeable than ever thanks to the web and social media. The best way to stand out in business today is by offering a superior experience for every prospect and customer.

But, how can you ensure you are providing the best possible customer experience? One method is to align your internal business operations with the typical lifecycle of your customers. This can be done through what is called a “customer journey exercise.”

At InnoventCRM we believe that your relationship with your customers defines and determines your business success. With the right CRM solution for your business, the software can do the hard work and allow you to time to focus on your strength’s.

Contact Innovent today for a free discussion on the right CRM solution for your business – 1300 781 681 or info@innoventsoftware.com.au

How do you know it’s time to upgrade your car? You might have had it for a while and after driving lots of kilometres, it costs more to run, doesn’t drive as well as it used to, and needs more frequent services.

That’s when you know you need to upgrade your car — but how about upgrading your accounting system? At what point is your accounting system holding back the growth of your business?

At Innovent we believe an accounting system and CRM system go hand in hand for your business success. We are MYOB Ad on Solution Providers, Xero Developers as well SugarCRM Platinum Partners. Contact us today to find out how to integrate your systems for even greater efficiency and data visibility

Innovent 1300 781 681 or info@innoventsoftware.com.au
See full article: http://myob.com.au/blog/5-signs-you-need-an-accounting-system-upgrade/#ixzz3RylpxTMG

As 2015 rolls on, it is time to reflect on the year that has been and consider how best to tackle the coming twelve months. Here are some tips to get you started.

At Innovent we believe your business systems are the key to your success. First class customer service is at the forefront of these systems. As SugarCRM Platinum Partners and users of Sugar ourselves, we know first hand the value of this system for our business success

Contact Innovent today for a free meeting and demonstration for all your business system and CRM needs – 1300 781 681 or info@innoventsoftware.com.au

See full article: http://myob.com.au/blog/make-2015-the-best-business-year-yet/#ixzz3Ryk8DZef