As today’s marketplace becomes more and more competitive, it becomes harder and harder to compete based on the old standards: price and product features. Customers today simply have more choices, and are more knowledgeable than ever thanks to the web […]

Businesses are beginning to understand that becoming customer-centric can enable their employees to deliver an exceptional and consistent customer experience. In today’s ever-changing landscape of technology, consumers have nearly an infinite amount of channels they can use to reach you […]

In any business, cash is your lifeline. Part of maintaining a positive cash flow is making sure you get paid what you are owed on time, and in full. At Innovent we know this is easier said than done. So […]

Today, businesses have had yet another function added to their portfolio – they are managers of a large amount of data and information. Big data has become a massive phenomenon created from the sheer amount of information captured from online […]

Is your CRM strategy and vision aligned with the modern customer? Does your CRM system support the full customer life cycle? Is your organization reaping the benefits of having a modern, forward thinking CRM? Regardless of the answer, there is […]