Transform Your Business by Creating an Actionable Customer Journey Map
As today’s marketplace becomes more and more competitive, it becomes harder and harder to compete based on the old standards: price and product features. Customers today simply have more choices, and are more knowledgeable than ever thanks to the web […]
Continue reading →How to Become Competitively Customer-Centric
Businesses are beginning to understand that becoming customer-centric can enable their employees to deliver an exceptional and consistent customer experience. In today’s ever-changing landscape of technology, consumers have nearly an infinite amount of channels they can use to reach you […]
Continue reading →The business cash flow crisis today
In any business, cash is your lifeline. Part of maintaining a positive cash flow is making sure you get paid what you are owed on time, and in full. At Innovent we know this is easier said than done. So […]
Continue reading →Taming the big data beast: the importance of CRM
Today, businesses have had yet another function added to their portfolio – they are managers of a large amount of data and information. Big data has become a massive phenomenon created from the sheer amount of information captured from online […]
Continue reading →Modern CRM in the Age of the Customer
Is your CRM strategy and vision aligned with the modern customer? Does your CRM system support the full customer life cycle? Is your organization reaping the benefits of having a modern, forward thinking CRM? Regardless of the answer, there is […]
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