Andrew Staples – SugarCRM Earlier this year, during SugarCon 2016, SugarCRM announced and demo’d the Customer Journey Plugin. We are excited to say the Sugar Customer Journey Solution (the plugin combined with the Sugar Platform), which automates complex business processes and maps […]

(Editor’s note: this post was originally published by Business Insider Australia) Buyers always want the best customer experience and so sellers must constantly reassess what the new “best” means, and transform themselves to deliver it. This is more important than […]

Maybe this experience is familiar to you: You want to grow your business, but don’t have confidence in your growth machine. Your current sales organization performs adequately, but ramping up new reps is hit or miss, some are total flops. […]

Last week, SugarCRM hosted more than 1,200 attendees at SugarCon, its annual conference for customers and partners. The SugarCon 2016 theme was “Transform Relationships” as we gathered to talk about how industry after industry is being disrupted by ridiculously fast evolution […]

Its new Sugar Intelligence Service will tap AI and offer predictive analytics SugarCRM has put AI at the core of its product plans and is working on a new intelligence service along with a Siri-like agent named Candace. Tapping the company’s […]